Shipping & Returns
This Policy may be updated from time to time. We encourage you to check back periodically for updates.
**Reliable Delivery, Tailored to You**
At Jivome, we understand that getting your products quickly and efficiently is important to you. That’s why we offer streamlined shipping options designed to meet your needs.
**Standard Shipping**
Our Standard Shipping option ensures that your order will arrive within 5-7 business days. We work diligently to process and ship your order promptly so you can start enjoying our products without delay.
**Shipping Costs**
Shipping costs are calculated at checkout and are based on the delivery location. This method ensures that you are charged fairly based on the distance your package must travel.
**How to Track Your Order**
Once your order is shipped, we will send you a confirmation email with a tracking number. You can use this number to track the progress of your shipment directly on the carrier’s website.
**Packaging**
We take great care in packaging your items securely, ensuring that they arrive at your doorstep in perfect condition, ready for you to enjoy.
**Questions?**
If you have any questions about your order’s shipping status or our shipping policies, please contact our customer support at [email protected]. We're here to assist you every step of the way.
Track order**Satisfaction Guaranteed**
At Jivome, we are committed to your wellness and satisfaction with every purchase. If for any reason you are not completely satisfied with your product, our return policy is designed to be simple and straightforward.
**Return Window**
You have 30 days from the date of purchase to return an item. We believe this provides ample time to experience the quality of our products.
**Return Process**
To initiate a return, please contact our customer service team to obtain a return authorization. Once your return is approved, please pack the item securely in its original packaging. Note that the cost of return shipping is the responsibility of the customer.
**Restocking Fees**
We do not charge any restocking fees. We want you to feel comfortable trying our products knowing that returning them won’t incur hidden charges.
**Final Sale Items**
Please note that any product purchased as a sale item or marked as 'final sale' is not eligible for returns. These items are considered final and cannot be returned for a refund or exchange.
**Start Your Return**
If you're ready to start a return, please reach out to our support team at [email protected]. We’re here to help guide you through a hassle-free return process.